🚨 Please Read Before Submitting a Refund Request

At Nera IPTV, your satisfaction is our priority. We understand that sometimes things don’t go as expected. Before requesting a refund, please take a moment to review the information below — many issues can be quickly fixed with our help, and we’d love the chance to make things right for you.

🔧 Common Issues & Quick Fixes

1. Technical Problems
If you’re having trouble connecting or logging in, contact our support team first. Most issues have simple solutions, and we’re here to guide you step-by-step.

2. Content Requests (Most Common)
Our service is optimized for English content. However, if you’re looking for specific channels, shows, or content in other languages, just let us know.
👉 Email us at admin@neraiptv.org or message us on WhatsApp, and we’ll do our best to add them for you.

3. Buffering / Freezing Streams
Streaming interruptions are often related to internet speed, VPN, or DNS settings. Don’t worry — reach out to us, and we’ll help you optimize your connection for smooth playback.

💸 Refund Policy

• Refund requests must be submitted within 7 days of your purchase date.

• Please try our troubleshooting steps or contact support before submitting a request — in many cases, we can resolve the issue instantly.

• If after our assistance you still wish to proceed, simply fill out the refund request form below.

• Make sure your details are accurate. Once verified, refunds are processed quickly — usually within 1 to 5 hours.

✅ At Nera IPTV, we believe in fairness. If our service doesn’t meet your expectations, you can request a refund within the allowed period — no hard feelings.